What does IT management include?

IT management refers to the monitoring and administration of an organization's information technology systems: hardware, software, and networks. IT management focuses on how to make information systems operate efficiently. Just as important, it's about helping people work better.

What does a Managed IT services provider do?

A managed service provider (MSP) is a third-party company that remotely manages a customer's information technology (IT) infrastructure and end-user systems.

What is a managed service in IT?

A managed IT service is an information technology (IT) task provided by a third-party contractor and delivered to a customer.

IT Management Services in Markham

IT Management - IT Support - Helpdesk and Support.

Unlimited helpdesk and support

Instant support - so no waiting time. And performed by pleasant, experienced professionals, who enjoy helping you out of your pinch. That is our 24/7 helpdesk.

Of course, if we can't solve your issues remotely, we will come to your office. Learn More

Proactive maintenance

By consistently cleaning and updating your computers, they have a longer lifespan, operate faster and keep your staff frustration-free.

Ensure all systems are patched
Cleaning of registries and obsolete software
Fighting bloatware & installation of self-healing mechanisms

IT Management - IT Support - Proactive Maintenance.

Status monitoring

We understand your IT to a 'T' and will inform you whenever something requires your attention.Whether it is hardware depreciation, employee behavior or possible efficiency gains; we keep you in the loop.

Cybersecurity &
anti-virus

Many businesses are purely digital. Imagine if your data was lost. It happens more often than you think. Whether it is an outside attack, or internal corruption, we ensure your business' continuity.

Most advanced anti-cyber-attack technology on the market.
Incredible anti-virus and anti-malware solutions.
Data management systems ensure that everything is secure internally.
Onsite training to reduce human error are suggested.

IT Management - IT Support - Cyber security and anti-virus.

IT Management - IT Support - Data backup and recovery.

Data backups & disaster recovery

What happens in case of a fire or flood? Data is fragile. Every business requires back-ups on multiple geographic locations.

Data is stored on various locations, while keeping in mind any legal restrictions, such as imposed by the GDPR
We execute 'backup restore tests', to ensure you do not experience any unpleasant surprises
We include backups for your services providers, such as Microsoft365

Executive consultation and development services

We become real partners with you, providing an actionable IT road map strategically aimed at the growth of your business. We stop at absolutely nothing and we leave nothing out; you would easily be able to tell from our conversations with you...

Firstly, we get to understand your business processes and goals in depth
Next we take a detailed look at your current IT infrastructure, and how the different aspects are helping (or slowing down) your business
Then we map out an actionable IT growth plan, with tailored IT strategies that fit your business processes like a glove
Finally, we hold you by the hands, and walk you through its fulfillment, one day at a time!

IT Management - IT Support - Executive Consultation and Development Services.

Microsoft Business Applications

Our expertise extends to Microsoft Business Applications. We offer a comprehensive suite of services that cover customization, implementation, and custom development of various modules within the Microsoft ecosystem.

Whether you're looking to enhance your sales processes, improve customer service, execute effective marketing campaigns, streamline project operations, or create custom applications, we've got you covered.

Here's a glimpse of what we offer:

Dynamics 365 marketing, sales and customer service
Dynamics 365 project operations
Microsoft Power BI (Data visualization and data modelling)
Microsoft PowerApps (Custom application development)
Microsoft Power Automate (Workflow automation services)
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Salesforce

We understand the power of Salesforce and how it can transform your organization's customer relationship management and business operations.

Whether you're just starting with Salesforce or looking to optimize your existing setup, we have the expertise to make Salesforce work for you. Here's how we can help you succeed:

Salesforce CRM development
Einstein data visualization
Tableau integration
Salesforce custom app development
Salesforce workflow automation